You are the Process Improvement Manager at your organization. You have been assigned the project of identifying the current performance levels of the
establishment as well as a introducing various process improvement strategies, such as Six Sigma, Lean Manufacturing, etc., to improve the overall productivity
of the employees and the organization.
After reviewing the results of the employee survey, the senior leadership team identified several areas for improvement. One of the issues is the quality and safety
in the production department.
The department managers meet with you to discuss implementing a safety and quality process improvement process (PIP) within their departments. You have
expertise and experience in using quality processes as part of organizational change and development. However, you want to use the most current and effective
methods, so you tell them you want to benchmark state-of-the-art organizational process improvements.
Write a 5 page report that you can bring to the next department-level meeting outlining what steps you will take to complete this project.
Research current methodologies and tools for improving organizational performance through quality improvement processes.
Prepare a high-level overview of methods, options, and recommendations for the types of methods and tools that you believe will be best suited to
Tie your recommendations to the organizational change effort being undertaken in the organization.